Portlock Boot CD for NetWare

Portlock Boot CD for NetWare: Troubleshooting device recognition

Date published: July 11, 2008

In the event that the Portlock Boot CD for NetWare is unable to see a device and/or controller on your machine, please check the following:

  1. Ensure you are using the most recent version. You can find the version number of the Portlock Boot CD for NetWare in the filename of the ISO. Compare that version number with the latest version number listed in the Portlock Boot CD release history.

  2. What is the make/model of the missing hardware? Capture a screenshot of Portlock Device Manager by pressing the F5 key and email it to support@portlock.com to confirm device support.
  3. Is the firmware of the missing hardware up to date?
  4. Run Portlock Device Manager (PDM). Does PDM show the device in the supported device tree?
  5. If you are running NetWare, please send us the startup.ncf file as well as autoexec.ncf file. These can be found at C:/NWSERVER/STARTUP.NCF and SYS:/SYSTEM/AUTOEXEC.NCF. This will help identify your devices.
  6. Portlock Device Manager supports loading device drivers. Locate the driver for your missing device and install it with Portlock Device Manager.
  7. Have you created a logical drive? If not, please create a logical drive.

We are continually adding support for numerous devices. However, we do occasionally encounter a driver that we do not yet support. If you are able to find and load your driver manually from Portlock Device Manager, please send us your driver/controller information to support@portlock.com so we may add support for your device into our build environment.

The more information you are able to provide, the easier it is to assist you with a device support issue. Please send as much detailed information as you can to our support team.